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Technical Support
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Top 10 Frequently Asked Questions
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• General FAQ
• Which ports should be open?
• Check if the port is open
• I don't have a static IP address,
how can I access Webcam 1-2-3
or Watchdog live view page?
• How do I embed a webcam page on my web site
if I don't have a static IP address?
• I cannot see my camera page with dynamic IP service.
• How do I setup audio source for Webcam 1-2-3/Watchdog?
• How to build a remote video surveillance system
Building a Video Surveillance System with Network Camera or Video server
Building a Digital Video Security System with Capture Card and Security Camera
Using a Web cam to broadcast live video or monitor remotely
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Search Our Site with Google™
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Type your search terms below to search our site.
• Webcam 1-2-3 v3.0
• Watchdog v 4.0
• NetCamCenter Basic 3
• NetCamCenter Single Camera Edition
• NetCamCenter Basic (PDF)
• NetCamCenter NetViewer (PDF)
• Disk Space Calculator
(Use it to estimate the disk space you need for your
remote surveillance system)
• NetCamCenter
• Webcam 1-2-3
• Watchdog
• WCSA440e
• WCSA100 / WCSP100B
• WCSP104
• WCSA400
• WCSA440
• WCSA440C
• Can I edit the video files that recorded by Watchdog, WatchdogX, or NetCamCenter?
• How do I configure Watchdog or NetCamCenter remotely?
• How do I check the NetCamCenter edition I installed?
• How do I embed Windows Media player in a Web page?
• How do I capture a screen shot?
• How do I disable Outlook/Outlook Express/Windows Mail Security pop-ups
when NetCamCenter or Watchdog send me alarm email?
• How do I backup the recordings of WCSA400/WCSA400N/NetCamCenter in realtime over the local network?
• How to configure Windows XP / Vista / 7 to automatically logon
Camera
• Does Webcam 1-2-3/Watchdog work with my
camera/hardware?
• How do I select lens?
• Select cameras for my surveillance system
• How do I select lens?
• What does "lux" mean?
• What is the video standard (NTSC/PAL/SECAM) in my area?
Network
• How do I configure the Windows Firewall for Webcam 1-2-3,
Watchdog or NetCamCenter? (Windows XP , 7)
• Assign static IP address to your network device
• How do I check network connection is reachable?
• How do I configure FTP?
• How to start PPPoE on boot
• When I start Webcam 1-2-3/Watchdog/NetCamCenter, I see the message
saying that "Your IP address appears to be an unroutable IP address..."
What does this mean?
• How do I enable dynamic IP service?
Router
• How do I configure port forwarding for LinkSys router?
• How do I configure virtual server for Belkin router?
• How do I configure virtual server for D-Link router?
• How do I configure port forwarding for NetGear router?
• How do I configure virtual server for SMC router?
• How do I configure port forwarding for Actiontec router?
• Recommended system settings for Webcam 1-2-3, Watchdog, and NetCamCenter.
• I can see the webcam web page on my PC, but I get
"cannot find server" message on other PC.
• I cannot access my camera with Member url/redirect server.
• If your IP address is 192.168.x.x, please refer to the
Router section and configure your router or firewall.
• When I start Webcam 1-2-3 / Watchdog, it stays on the system tray. What should I do?
• I use XP remote access and can't start Watchdog/WatchdogX.
• NetCamCenter
• Webcam 1-2-3
• Watchdog
• VC440e / WCSA440e
• WCSA400 / WCSA440C
• 3Com (www.3com.com)
• Intel (www.intel.com)
• Linksys (www.linksys.com)
• D-Link (www.dlink.com)
• Netgear (www.netgear.com)
• SMC (www.smc.com)
All rights reserved.
All trademarks are owned by respective company.
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