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NetCamCenter FAQ 1. When I start NetCamCenter, I see the message saying that "Your IP address appears to be an unroutable IP address..." What does this mean? 2. I can't access my IP camera with NetCamCenter, but I can view it with IE. 3. Does NetCamCenter support Panasonic WV-NM100? 4. I can't record camera. There are no video files. 5. Can I playback the video recorded in MPEG4 or H.264 codec with other player? 6. Do NetCamCenter and network cameras have to be installed at the same location? 7. The video window sometimes closes and then opens. What should I do? 8. "Can't bind Port 80" error. 9. Does NetCamCenter support Sony dual mode camera? 10. NetCamCenter doesn't work properly on Windows 2000. 11. I cannot playback *.asf video files recorded by NetCamCenter on another computer. 12. When I monitor my cameras with IE, it shows blue screen. What should I do? 13. I can't access my IP camera with NetCamCenter after run NetCamCenter for a while. 14. I cannot fast-forward a video. 15. The video window of NetCamCenter becomes black. I cannot see the camera. 16. How do I record 640x480 resolution with Panasonic network camera? 17. Performance Tuning Guidelines for NetCamCenter 18. I see the message "The configuration is known to be unreliable for media streaming and recording. The video compression has been changed to NVC2." 19. I've installed DivX codec 6.8, but cannot playback video recorded with MPEG4 codec in IE. 20. How do I improve the video quality of my MPEG4 camera? 21. I cannot connect to Vivotek MPEG4 camera if I enable audio with NetCamCenter. 22. NetCamCenter cannot connect to my Panasonic camera. 23. When I start NetCamCenter on Windows Server 2008, I see the error message "This application has failed to start because wmvcore.dll was not found. ..." 1. When I start NetCamCenter, I see the message saying that "Your IP address appears to be an unroutable IP address..." What does this mean? If your IP address is 192.168.x.x, or 10.0.0.x, you will see the message when you start the program. You can simply check Do not show this again and click OK to disable the message to show again. If you only need to view it inside the local network area, it is OK. If you need to view it from the Internet, please configure the router or firewall. Otherwise, the router will block the inbound connection to the web server.
2. I can't access my ip camera with NetCamCenter, but I can view it with IE. Please refer to the user manual of your network camera and find out which port your camera uses. Then, click Setup on NetCamCenter and change the port number on the Device tab. If the port number is correct, try trace route under Command Prompt or MS-DOS and make sure that your router or firewall doesn't block NetCamCenter.
Some cameras use port other than 80 to deliver video. Consult your network administrator and see if access to other port on the local network is allowed. 3. Does NetCamCenter support Panasonic WV-NM100? NetCamCenter supports WV-NM100 with JPEG mode. You can select Panasonic WV-NP472 with WV-NM100. 4. I can't record camera. There are no video files. If you change the default video folder, please make sure that the user has folder permission to create or delete files. You may run scandisk to check if the system files are corrupted. 5. Can I playback the video recorded in MPEG4 or H.264 codec with other player? You can playback MPEG4 and H.264 recordings in DivX and VLC media player. 6. Do NetCamCenter and network cameras have to be installed at the same location? NetCamCenter and network cameras can be installed at different locations. 7. The video window sometimes closes and then opens. What should I do? Please make sure that you have enough bandwidth. You may need to lower the frame rate or the image size of your camera if you do not have enough bandwidth for all of the cameras. It consumes more network bandwidth, CPU, RAM and bandwidth of the PCI bus for larger image and higher frame rate. If you do not have enough bandwidth, it may cause network connection to be instable. For example, if the resolution of the camera is 640x480, the bandwidth needed for sending the image is around 344 ~ 472 K bps (one frame per second). If you set the resolution to 640x480 or higher for multiple cameras, please reduce the frame rate or resolution on some cameras. Please also run scandisk to check if system file is corrupted. 8."Can't bind Port 80" error.  Click Setup, and then change the HTTP Server's port number in the Server tab. For example, enter 90 or 8000. 80 is the default port for web server. If you use other port, you need to add the number in your web address. For example, if you enter 90 in the Port field, your web address will be http://your-IP-address:90 9. Does NetCamCenter support Sony dual mode camera? You may record Sony dual mode camera with NetCamCenter. To record video with NetCamCenter, JPEG mode must be enabled. 10. NetCamCenter doesn't work properly on Windows 2000. Please make sure you have installed the following packages.
11. I cannot playback video files recorded with NVC2 codec on another computer. Please download and install NVC2 Decoder. 12. When I monitor my cameras with IE, it shows blue screen. What should I do? Your browser caches the web pages. You may want to restart IE or clean cache to have IE reload the web page. 13. I can't access my IP camera with NetCamCenter after my computer run NetCamCenter for a period of time. Please check the network connection of your camera. If you cannot view the camera with IE, check if the camera's IP address is correct. If the camera's IP has changed, please assign a static IP address for the camera. 14. I cannot fast-forward a video. Please click Setup on CamCenter of NetCamCenter.
15. The video window of NetCamCenter becomes black. I cannot see the camera. NetCamCenter can utilize DirectX 9 to render video to save CPU. Some display card may not work properly with DirectX. To disable DirectX, click Setup on CamCenter. On the Misc tab, uncheck Render Video by DirectX 9. You will need to restart NetCamCenter after you change the setting. 16. How do I record 640x480 resolution with Panasonic network camera? To record 640x480 resolution with Panasonic network camera, please add Resolution=640x480 to the Parameters field. 
17. Performance Tuning Guidelines for NetCamCenter Video requires a lot of computer resources to process it. And for surveillance and video streaming, the data must be processed in real time. Please keep in mind, the more data you pump in to the PC, the more jobs you assigned to the software, the more computing resources (CPU, memory, storage, network ...etc.) are needed to process the data. Here are some suggestions if you favor low CPU usage: For both network cameras and analog cameras with DVR cards:
18. I see the message "The configuration is known to be unreliable for media streaming and recording. The video compression has been changed to NVC2."
To broadcast audio from Axis camera at the same time, select NVC2 or Windows Media for the compression method. 19. I've installed DivX Codec 6.8, but cannot playback video recorded with MPEG4 codec in IE. Please follow the steps to configure DivX Codec.
20. How do I improve the video quality of my MPEG4 camera? . It is recommended setting your MPEG4 camera to CBR (constant bit rate) instead of VBR (variable bit rate). If you are connecting to ACTi camera, disable RTP B2 Frame will improve the video quality. 21. I cannot connect to Vivotek MPEG4 camera if I enable audio with NetCamCenter. Please make sure that the computer's audio driver is installed properly. 22. NetCamCenter cannot connect to my Panasonic camera. Log on to your Panasonic camera. Set "Do not permit access from guest users" in the General Authentication setting. Otherwise, NetCamCenter will fail to connect to the camera 23. When I start NetCamCenter on Windows Server 2008, I see the error message "This application has failed to start because wmvcore.dll was not found. ..." You need to enable Desktop experience for Windows Server 2008 in order to run NetCamCenter. Please follow the steps below to install.
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