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FAQ 1. What is the difference between 1.0 and 2.0? 2. Why does nothing happen when I click on Send button? 3. WebcamMail does not playback the video clip after I clicked on "playback" button on the toolbar. 4. How do I increase the quality of video or audio? 5. How do I change the video size? 6. When I clicked on Import and saw converting message, but WebcamMail suddenly disappeared? 7. Can I use my camcorder with WebcamMail? 1. What is the difference between WebcamMail 1.0 and 2.0? WebcamMail 2.0 adds supports to WDM video drivers and IEEE 1394 devices and DV camcorders. You can connect DV camcorder to your PC and have WebcamMail record or convert the DV video tape from your DV camcorder. 2. Why does nothing happen when I click on Send button? WebcamMail requires MAPI compliant email software to send email. Please follow the instruction to configure your email software program. If your email program doesn't support MAPI or you use webmail, i.e. Yahoo.com, you will need to save the video clip. Then add your video clip as attachment to send video mail. Netscape 5 or earlier Click on Edit Select Preferences Click on Mail & Newsgroups Select Identity Enter your name, and Email address Click on Mail Servers Click on Edit Enter the server name, such as mail.webcam123.com, and select POP3 server in Server Type. Click on OK. In "Outgoing mail (SMTP) server", type in your server name, such as smtp.email.webcam123.com. In "Outgoing mail server username", type in your username. Outlook Express You can choose to use Microsoft Outlook or Outlook Express to send video mail. If you haven't set up Outlook Express, simply press the Outlook Express icon on the taskbar and then follow the instruction to configure the software. Click on "Tools". Choose "Accounts". After the "Internet Accounts" window opens, click on the "Mail" tab. Click on the "Add" button. Choose "Mail" from the menu. Then type in your "screen name". Click on the "Next" button. Type in your E-mail "Address". (example: username@msn.com). Click on the "Next" button. In the first window, "POP3" should appear for the "Server Type". Now enter the two e-mail "Server Names"... For the "Incoming Server" (POP3), type in the POP3 server name. If you are a MSN user, please type in pop3.email.msn.com For the "Outgoing Server" (SMTP), type in the SMTP server name. If you are a MSN user, please type in smtp.email.msn.com Click on the "Next" button. Next to the "POP account name" space, type in your "Member ID" name then your "Password". If you are a MSN user, click the "radio button" next to "Log on using Secure Password Authentication (SPA)". Click on the "Next" button". Below "Internet mail account name", type in: smtp.email.msn.com Click on "OK". Security (for MSN users) Click Tools, then click Accounts. From the All tab, choose the account you wish to edit, and then click Properties. Click the Servers tab. Under Outgoing Mail Server, select the My server requires authentication check box. Set Outlook Express as Your Default Simple MAPI Client On the Tools menu, click Options. On the General tab, click Make Default next to This application is the default mail handler. Click OK. If you are a MSN user, please click here for more information. You need to know the SMTP and POP3 server addresses to set up email program. If you do not know the server addresses, please contact your ISP to obtain the information. 3. WebcamMail does not playback the video clip after I clicked on "playback" button on the toolbar. If this is your first time playing back Windows Media™ files with Windows Media Player 6.4, you can: 1. save the video clip by using the "Save" button on the toolbar 2. close WebcamMail 3. double click on the saved .wmv video clip file. Windows Media™ player will download the required codec and playback the file 4. start WebcamMail Now you can playback the recorded video clip in WebcamMail. 4. How do I increase the quality of video or audio? Click on Setup and then select Compression tab. Select higher Data Rate to enhance the quality of your video. 5. How do I change the video size? Click on Setup and then select Video Format. Select the desired size for your video. If you are recording from DV camcorder, you can only use the default size. 6. When I clicked on Import and saw converting message, but WebcamMail suddenly disappeared? DivX compressed, corrupted AVI/MPEG files are not supported in WebcamMail. To check what codec is used for the avi file, please start Explorer and then right-click on the avi file. Select properties and then click on Summary. In the Summary tab, you can see the codec listed in the Video Compression Codec section. If you have installed DivX codec, you will see DivX codec. If it is not displayed, that means your computer doesn't have the codec. The avi files recorded by PC-CAM 600 camera has 7812 Hz audio sampling rate which is not standard sampling rate and is not supported by WebcamMail. If the file is not corrupted, you may need to update the sound card's driver. 7. Can I use my camcorder with WebcamMail? If the camcorder has an IEEE 1394 output, you can connect it with your PC. Otherwise, you need to install a video capture device to connect your camcorder with the PC.